RECAP: Things We Learned About eCommerce In 2020
by Dennis Velasco | 2021-01-06 01:10:56 | eCommerce
There’s no denying that the Philippine economy was heavily driven by eCommerce in 2020.
With 72% of growth recovered coming from private consumption, the number of existing SMEs have exceeded the 1-million mark.
In this blog, we bring you a recap of the lessons we learned and shared with you on the Prosperna blog archive.
1. HOW TO SETUP AN ONLINE BUSINESS FOR SMEs
Selling online sounds as simple as connecting to the Internet and looking for customers who are looking to purchase.
However, like any other business, there are steps needed to be taken to be considered legitimate (for example, a BIR Registration).
For those who are already selling online, they may also consider creating different sales channels, apart from their online store to expand their customer reach.
2. THE STATE OF ECOMMERCE & SMEs IN THE PHILIPPINES
The year 2020 started a little differently for eCommerce, as the early trends focused on improving the experience for consumers that are shopping both online and in-store.
There are also speculations as to whether dropshipping in the Philippines can be as successful as drop-shippers overseas.
While it’s already apparent that traditional shopping continues to age with innovation, it was the effects of lockdown amid the COVID-19 pandemic that forced businesses and governments to make a change.
3. HOW TO FIND THE BEST ECOMMERCE PLATFORM
Since other words for eCommerce are either online businesses or online stores, SMEs are dipping their toes to find a platform that works for their business model.
...an eCommerce platform allows them to have a digital presence where they can market their brand and sell products to their target audience.
4. BATTLE OF ONLINE STORE BUILDERS VS. PROSPERNA
Perhaps our favorite series for the year 2020, would have to be the Battle of Online Store Builders!
Read as we compete against established eCommerce and retail giants when it comes to offering value to SMEs who want an online store.
5. ECOMMERCE LOGISTICS & PAYMENT OPTIMIZATION
While eCommerce starts with having an online presence, it can only be made completely possible when there is a form of payment and order fulfillment system in place.
Most transactions back in the day were only done by credit and debit card, or just PayPal.
That’s because fintech for eCommerce only gained traction in 2020 when fully-contactless transactions were in demand.
In the Philippines, order fulfillment doesn’t usually come with the online store builder (unlike Prosperna), so businesses had to rely on shipping companies to deliver orders.
6. DIGITAL MARKETING & SALES FOR ECOMMERCE
Marketing isn’t just or big brands with budgets, thanks to social media and technology.
The playing field has evened out as SMEs and social sellers have the opportunity to reach the same target market online.
Trends in 2020 show the importance of connecting with the audience as a means to foster recognition and brand loyalty. Since people spend most of their time at home in quarantine and social distancing, social media and the virtual space are all they have to access the world.
Business campaigns can be done without spending anything or invested at a low-cost, all without sacrificing quality and compromising results.
eCommerce in 2020 is just the beginning and will continue to soar, especially in the New Normal.
That’s why in 2021, we are preparing more resources to help you stay updated and informed about business online.
Here’s a summary of the lessons we learned:
- HOW TO SETUP AN ONLINE BUSINESS FOR SMES
- THE STATE OF ECOMMERCE & SMES IN THE PHILIPPINES
- HOW TO FIND THE BEST ECOMMERCE PLATFORM
- BATTLE OF ONLINE STORE BUILDERS VS. PROSPERNA
- ECOMMERCE LOGISTICS & PAYMENT OPTIMIZATION
- DIGITAL MARKETING & SALES FOR ECOMMERCE
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