Customer Success Manager
Are you the type of person that wants to make an impact on those around you?
Are you a motivated self-starter who’s results-focused and looking for an amazing career journey with one of the coolest tech companies in SE Asia?
Do you have experience and enjoy the responsibility/flexibility of working from home?
If your answer to the questions above is a resounding “YES!” then, you’ve got what it takes to be on the Prosperna Team!
What You’ll Do
- Design and implement strategic project plans to ensure the successful implementation and adoption of the Prosperna software platform.
- Achieve customer onboarding, adoption and retention targets.
- Manage a portfolio of accounts to achieve long term success.
- Identify and align customer’s objectives with the proper use of the Prosperna software platform.
- Execute and document activities in the company’s Project Management and CRM.
- Present onboarding, adoption and retention reports and realistic forecasts to the management team.
- Identify emerging customer needs and market shifts to improve product features.
- Act as the point of contact and handle customer’s individual needs.
What We’re Looking For
- A great communicator who knows how to build confident customer relationships. Consistently meeting or exceeding targets.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Strong business and eCommerce technology sense.
- Keen sense and attention to detail.
- An ability to deliver projects and answer inquiries on time.
Send in your CV and tell us a little something about yourself today!