Customer Success Associate

As a Customer Success Manager focused on new account implementation, you will:

• Lead new customers through a smooth, structured onboarding and on-time implementation process.
  
• Conduct kickoff calls, gather business requirements, and understand each client’s goals.
  
• Configure the customer’s Prosperna store—including payments, shipping, product uploads, integrations, and basic design setup.
• Provide training sessions on how to use Prosperna’s features for ecommerce and marketing success.
  
• Guide customers through go-live preparation and ensure successful platform adoption in the first 30–90 days.
  
• Identify upgrade opportunities using solution selling based on client needs and growth goals.
  
• Track onboarding progress, communication history, and next steps using Bigin CRM.
  
• Collaborate with Support, Product, and Sales teams to resolve issues and remove roadblocks.
  
• Monitor early-stage account health and intervene to prevent churn.
  
• Become the customer’s trusted adviser during the most crucial phase of their Prosperna journey.
  

What experience and skills should you have?

• Experience in customer success, onboarding, implementation, or training—preferably in SaaS or ecommerce.
  
• Strong communication and facilitation skills, with the ability to teach and guide non-technical users.
  
• Hands-on experience configuring software or business tools during customer onboarding.
  
• Proficiency with Bigin CRM (or similar CRMs) to manage onboarding stages, follow-ups, and success metrics.
  
• Knowledge of solution selling, especially when uncovering needs for feature upgrades or add-ons.
  
• Ability to analyze early usage data to identify risks or opportunities.
  
• Solid problem-solving skills and a calm, supportive approach to customers.
  
• Tech-savvy and comfortable working with multiple tools such as website builders, payment gateways,and integrations.
  
• Bonus: Experience helping SMEs adopt digital tools or ecommerce platforms.
  

If you could join a company where your ideas directly shape a product used by thousands of entrepreneurs – would you take that opportunity now or watch someone else build what you envisioned?

Be part of a meaningful global mission – contribute to empowering 1 million small and medium-sized businesses with simple, affordable, AI-powered ecommerce tools that directly uplift communities and fuel economic growth.

Experience a true global tech startup culture – fast-moving, data-driven, customer-obsessed, and built on ownership, autonomy, and continuous improvement.

Learn from leaders with Silicon Valley experience – gain mentorship from executives who have built and scaled global tech companies.

Hybrid work environment – enjoy a work culture that combines working from home and a vibrant office setting that balances focused work with seamless collaboration. Plus a well-stocked pantry to fuel creativity and teamwork.

Create cutting-edge AI tools and e-commerce innovations – front-row seat to building tech that matters, directly shaping how thousands of businesses grow and succeed.

Build a culture where every voice counts – Not driven by sales using fear balances, friendly competitive work culture built for passionate problem-solvers who want control over company building direction. Prosperna builds a culture where every voice genuinely matters, together towards the same ambitious goal.

We will contact you as soon as we've reviewed all the forms from the right people. You'll have plenty of time to learn about our products, our values, our culture, and whether this aligns with where you are at in your career.