Account Manager (Existing Accounts)

As an Account Manager at Prosperna, you will:

• Manage relationships with existing Prosperna customers to drive retention, satisfaction, and long-term loyalty.
  
• Conduct regular check-ins, business reviews, and value-driven conversations to ensure customers are getting the most from the platform.
• Identify upsell and cross-sell opportunities using solution selling to match customers with the right features, add-ons, and subscription upgrades.
  
• Handle renewals proactively to reduce churn and maintain healthy contract cycles.
  
• Respond to customer inquiries, coordinate with support and product teams, and resolve issues promptly.
  
• Monitor account health, product usage, and adoption trends to take preventive action before
  problems arise.
  
• Use Bigin CRM to track communications, manage follow-ups, monitor renewal pipelines, and maintain account records.
• Collaborate with marketing and product teams to bring customer insights that improve user experience and feature development.
• Become a trusted advisor to customers, helping them maximize their ecommerce growth using Prosperna’s tools.

What experience and skills should you have?

• Experience in account management, customer success, or relationship management—ideally in SaaS or B2B technology.
  
• Strong background in solution selling and value-based conversations with business owners.
  
• Proficiency using Bigin CRM (or equivalent CRMs) to manage accounts, renewals, and upsell pipelines.
  
• Excellent communication, empathy, and active listening skills.
  
• Strong problem-solving abilities and the confidence to handle difficult conversations professionally.
  
• Ability to analyze product usage data to identify customer needs and opportunities.
  
• Organized and detail-oriented with the ability to manage multiple accounts simultaneously while exceeding monthly upsell and renewal quotas.
  
• Bonus: Experience selling to small, and medium-sized businesses.
  

If you could join a company where your ideas directly shape a product used by thousands of entrepreneurs – would you take that opportunity now or watch someone else build what you envisioned?

Be part of a meaningful global mission – contribute to empowering 1 million small and medium-sized businesses with simple, affordable, AI-powered ecommerce tools that directly uplift communities and fuel economic growth.

Experience a true global tech startup culture – fast-moving, data-driven, customer-obsessed, and built on ownership, autonomy, and continuous improvement.

Learn from leaders with Silicon Valley experience – gain mentorship from executives who have built and scaled global tech companies.

Hybrid work environment – enjoy a work culture that combines working from home and a vibrant office setting that balances focused work with seamless collaboration. Plus a well-stocked pantry to fuel creativity and teamwork.

Create cutting-edge AI tools and e-commerce innovations – front-row seat to building tech that matters, directly shaping how thousands of businesses grow and succeed.

Build a culture where every voice counts – Not driven by sales using fear balances, friendly competitive work culture built for passionate problem-solvers who want control over company building direction. Prosperna builds a culture where every voice genuinely matters, together towards the same ambitious goal.

We will contact you as soon as we've reviewed all the forms from the right people. You'll have plenty of time to learn about our products, our values, our culture, and whether this aligns with where you are at in your career.